Service & Support
Steffes integrates only the highest quality components into every ETS system we produce. The result is an incredibly reliable product that requires no routine maintenance, annual cleanings, or certifications. Over the life of the unit (20+ years), this limited need for maintenance not only saves you money, but unnecessary headaches and discomfort.
We take great strides to ensure smooth operation of our heating products. Of course, in the event that you do require technical support, Steffes is well equipped to handle your questions and servicing needs.
Technical support for our products is available during normal business hours from 7AM to 5PM (Mountain Time). However, if you have after hour needs, arrangements can be made to accommodate you. Dealers and distributors should have the model and serial number of the heater available when calling the factory for service support. Homeowners should contact a local Steffes authorized installer or dealer for service or repair needs of their Steffes system.