Manuals & Warranties

PRODUCT MANUALS

Explore our library of product manuals designed to help you get the most out of your ETS heating solution. You’ll find everything you need to maximize performance—whether your system is for a single room, an entire home, or a commercial building.

Looking for information on past models? Visit our Legacy Products section to access guides for products that are no longer manufactured and/or supported.

PRODUCT WARRANTIES

RESIDENTIAL PRODUCT WARRANTIES

Steffes residential heating systems are under limited warranty for a period of five (5) years from the date of purchase, limited to seven (7) years from date of manufacture. These residential heating systems include:

Room Heater (2100 Series)
Serenity Forced Air Furnace (4200 Series)
Comfort Plus Forced Air Furnace (4100 Series)
Comfort Plus Hydronic Furnace (5100 Series)

Warranty Statement

Steffes warrants for a period of five (5) years from the date of purchase, limited to seven (7) years from date of manufacture, of any goods provided under this Agreement that the goods purchased hereunder will be of merchantable quality, free from defects in material and workmanship, and that the goods provided will be new and conform to the mechanical and performance specifications referenced in any drawings provided by Steffes. Customer shall promptly provide notice to Steffes of any goods which do not comply with such warranty.
THE WARRANTIES SET FORTH HEREIN ARE STEFFES’ SOLE AND EXCLUSIVE WARRANTIES, AND
THEY ARE MADE IN LIEU OF ALL OTHER WARRANTIES. THERE ARE NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, WHETHER ARISING BY OPERATION OF LAW, STATUTE, USAGE OF TRADE,
CUSTOM, COURSE OF DEALING OR PERFORMANCE, THE PARTIES’ CONDUCT OR OTHERWISE, FOR ANY PRODUCTS, SERVICES OR OTHER ITEMS SOLD OR FURNISHED BY STEFFES. WITHOUT
LIMITING THE GENERALITY OF THE FOREGOING, AND EXCEPT TO THE EXTENT EXPRESSLY
STATED HEREIN, STEFFES DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND, EXCEPT TO THE EXTENT EXPRESSLY STATED
HEREIN, THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS DOCUMENT. STEFFES SHALL NOT BE LIABLE FOR ANY LOSSES, CLAIMS, DAMAGES OR LIABILITY RELATING TO LOST PROFITS OR OTHER CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR INDIRECT DAMAGES IN CONNECTION WITH OR RELATING TO GOODS PROVIDED HEREUNDER.
If the goods fail to meet the warranty requirements set forth herein, as mutually agreed by both Parties,
excluding goods which have been subject to misuse, abuse, negligence, accident, improper maintenance or
improper operations, Steffes shall: repair or replace the product or part(s) only which prove to be defective
under normal use. The Customer shall be responsible for any labor costs associated with the repair or
replacement of the product or part(s), including the cost of returning the defective product or part(s) to Steffes.
This Warranty is void if the product is moved from the premises in which it was originally installed. This
Warranty shall not apply to any product or part which has been altered in any respect, or improperly installed, serviced or used, or has been subject to accident, negligence, abuse or misuse.
The Customer assumes all risk and liability whatsoever resulting from the use of this device. In no event shall Steffes be liable for any indirect, special or consequential damages or lost profits.
This Limited Warranty contains the complete and exclusive statement of Steffes’ obligations with respect to this device and any parts thereof. The provisions hereof may not be modified in any respect except in writing signed by a duly authorized officer of Steffes.

COMMERCIAL PRODUCT WARRANTIES

Steffes commercial heating systems are under limited warranty for a period of two (2) years from the date of purchase, limited to three (3) years from date of manufacture. These commercial heating systems include:

ThermElect Hydronic Furnace (9100 Series)

Warranty Statement

Steffes warrants for a period of two (2) years from the date of purchase, limited to three (3) years from
date of manufacture, of any goods provided under this Agreement that the goods purchased hereunder will be of merchantable quality, free from defects in material and workmanship, and that the goods provided will be new and conform to the mechanical and performance specifications referenced in any drawings provided by Steffes. Customer shall promptly provide notice to Steffes of any goods which do not comply with such warranty.
THE WARRANTIES SET FORTH HEREIN ARE STEFFES’ SOLE AND EXCLUSIVE WARRANTIES, AND THEY ARE MADE IN LIEU OF ALL OTHER WARRANTIES. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHETHER ARISING BY OPERATION OF LAW, STATUTE, USAGE OF TRADE, CUSTOM, COURSE OF DEALING OR PERFORMANCE, THE PARTIES’ CONDUCT OR OTHERWISE, FOR ANY PRODUCTS, SERVICES OR OTHER ITEMS SOLD OR FURNISHED BY STEFFES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AND EXCEPT TO THE EXTENT EXPRESSLY STATED HEREIN, STEFFES DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND, EXCEPT TO THE EXTENT EXPRESSLY STATED HEREIN, THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS DOCUMENT. STEFFES SHALL NOT BE LIABLE FOR ANY LOSSES, CLAIMS, DAMAGES OR LIABILITY RELATING TO LOST PROFITS OR OTHER CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR INDIRECT DAMAGES IN CONNECTION WITH OR RELATING TO GOODS PROVIDED HEREUNDER.
If the goods fail to meet the warranty requirements set forth herein, as mutually agreed by both Parties, excluding goods which have been subject to misuse, abuse, negligence, accident, improper maintenance or improper operations, Steffes shall: repair or replace the product or part(s) only which prove to be defective under normal use. The Customer shall be responsible for any labor costs associated with the repair or replacement of the product or part(s), including the cost of returning the defective product or part(s) to Steffes.
This Warranty is void if the product is moved from the premises in which it was originally installed. This Warranty shall not apply to any product or part which has been altered in any respect, or improperly installed, serviced or used, or has been subject to accident, negligence, abuse or misuse.
The Customer assumes all risk and liability whatsoever resulting from the use of this device. In no event shall Steffes be liable for any indirect, special or consequential damages or lost profits.
This Limited Warranty contains the complete and exclusive statement of Steffes’ obligations with respect to this device and any parts thereof. The provisions hereof may not be modified in any respect except in writing signed by a duly authorized officer of Steffes.

ACCESSORY WARRANTIES

Steffes accessories are under limited warranty for a period of three (3) years from the date of purchase, limited to five (5) years from date of manufacture. These accessories include: